We Respect Your Privacy

Canadian Coatings Association Privacy Policy — Last Update January 1, 2026

1. Introduction

Welcome to CoatingsAcademy.ca, an online learning platform operated by the Canadian Coatings Association (“CCA”, “we”, “us”, “our”).
By accessing or using the CoatingsAcademy.ca e‑learning website (“Site”), you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

We are committed to protecting the privacy of our learners, members, instructors, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our online learning environment.

 

2. Definitions

  • “User” – any individual who visits the Site without registering.
  • “Learner” – any User who registers for a course, program, membership, or other service.
  • “Instructor” – individuals who deliver educational content through our platform.
  • “Personal Information” – any information that identifies or can reasonably identify an individual, including name, address, email, phone number, payment information, and account details.
  • “Non‑Identifying Information” – aggregated or statistical data not linked to an identifiable individual.

 

3. Information We Collect

3.1 Information Automatically Collected

When you visit or access CoatingsAcademy.ca, our servers automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring website or link
  • Pages viewed
  • Date and time of visits
  • Course navigation actions

This information is non‑identifying and used to improve Site performance, security, and user experience.

3.2 Personal Information You Provide

We collect Personal Information when you:

  • Create an account
  • Register for a course or certification
  • Purchase a subscription or membership
  • Participate in training, quizzes, or discussion forums
  • Contact our support team
  • Subscribe to updates or newsletters

This may include:

  • Full name
  • Mailing address
  • Email address
  • Phone number
  • Company or organization
  • Payment information (processed securely by third‑party providers)
  • Course records, progress, quiz results, and completion certificates

We do not store credit card numbers. All payments are processed through secure, PCI‑compliant third‑party payment processors.

 

4. How We Use Personal Information

We use your information for the following purposes:

4.1 To Deliver Educational Services

  • Create and manage your learner account
  • Provide access to courses, modules, exams, and certificates
  • Track course progress and performance
  • Offer technical support

4.2 For Administrative and Transactional Purposes

  • Process course registrations and payments
  • Manage subscriptions and renewals
  • Communicate service updates, confirmations, or policy changes

4.3 To Personalize the Learning Experience

  • Recommend courses
  • Tailor content to your skill level or interests

4.4 For Communication

  • Respond to inquiries
  • Send important notifications
  • Provide program information and updates (you may unsubscribe at any time)

4.5 For Platform Improvement

  • Improve course content and delivery
  • Enhance Site functionality and learning tools
  • Conduct analytics and research

 

5. Third‑Party Service Providers

We may engage trusted third parties to support delivery of our e‑learning services, including:

  • Payment processors
  • Learning management system (LMS) partners
  • Survey and analytics tools
  • Email and marketing automation providers

These service providers receive only the information necessary to perform their tasks and are prohibited from using your information for any other purpose.

  • Major third parties may include:
  • Moneris (payment processing)
  • Google Analytics (usage analytics)
  • LeadForensics (traffic intelligence)

We encourage Users to review the privacy policies of any third‑party service they interact with through our Site.

 

6. Legal Disclosure

We may disclose Personal Information when required to comply with:

  • A court order or subpoena
  • Law enforcement requests
  • Legal obligations or regulatory requirements

We may also disclose information to protect the rights, property, or safety of CoatingsAcademy.ca, our Users, or the public.

 

7. Cookies and Tracking Technologies

CoatingsAcademy.ca uses cookies to:

  • Enable login sessions
  • Remember user preferences
  • Track learning progress
  • Improve performance and analytics
  • Types of cookies include:
  • Session cookies (expire after you close your browser)
  • Persistent cookies (improve returning user experience)

You may restrict cookies using your browser settings; however, some Site features or course functions may not work correctly without them.

 

8. Login Information and Analytics

We use login and usage information to:

  • Monitor platform performance
  • Prevent fraudulent activity
  • Diagnose technical issues
  • Analyze trends and optimize the learning experience
  • Data is collected in aggregated, non‑identifying form.

 

9. Access, Correction, and Deletion of Personal Information

You may request to:

  • Access your personal information
  • Update or correct inaccuracies
  • Delete your personal information (except for data required by law or administrative purposes)

Contact: media@canpaint.com
We will make reasonable efforts to fulfill requests but cannot modify information stored in automatic system backups or archives.

 

10. Data Security

We use industry‑standard safeguards to protect personal information, including:

  • Encrypted data transmission
  • Secure servers and restricted access
  • Regular security audits and monitoring

Despite these measures, no digital system is completely secure. We cannot guarantee immunity from unauthorized access, cyber‑attacks, or breaches. CoatingsAcademy.ca is not liable for security incidents beyond commercially reasonable protection efforts.

 

11. Opt‑Out Options

You may opt out of:

  • Email newsletters
  • Course marketing communications
  • Subscription updates
    by clicking “Unsubscribe” links or contacting media@canpaint.com.

Transactional emails (e.g., receipts, course updates) cannot be opted out of.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When changes are made:

  • The “Last Updated” date will be revised
  • Significant changes will be prominently posted on our homepage
  • Continued use of the Site constitutes acceptance of the updated policy

 

13. Acceptance

By using www.CoatingsAcademy.ca, you agree to the terms of this Privacy Policy.
If you do not agree with any section of this policy, please discontinue use of the Site.

 

Contact Us

If you have questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us: learn@canpaint.com

Or by mail at:

The Canadian Coatings Association
612-350 Sparks Street
Ottawa, ON, K1R 7S8
Canada